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Business Continuity & Disaster Recovery

  • Risk & Impact AnalysisIdentify threats and assess their impact to prioritize critical functions and resources.

  • Continuity & Disaster Recovery Planning Develop business continuity and disaster recovery plans to maintain operations during disruptions.

  • Data Backup & Redundancy Strategies Implement backup solutions and redundancy strategies to ensure data protection and minimize downtime.

  • Training, Testing & Compliance Conduct training, regular drils, and ensure regulatory compliance for effective BCDR plan execution.

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CASE STUDY

Business Continuity & Disaster Recovery Plan

Client Overview

A major pharmaceutical company needed to ensure the uninterrupted delivery of its Patient Support Programs (PSP) during unforeseen incidents affecting their call centers.

Challenges
  • The Tampa and Dallas call centers were vulnerable to infrastructure failures, natural disasters, and outages, threatening the continuity of Patient Support Programs (PSP) and patient care.
  •   The company lacked a comprehensive Business Continuity Plan (BCP) and Disaster Recovery Plan (DRP), with deficiencies in activation protocols, recovery objectives, and role definitions.
  •   Heavy reliance on specific IT systems posed risks, necessitating strong strategies to ensure system functionality and adequate staff training during crises.
Solution

  • Comprehensive Planning

    Covered Tampa/Dallas scenarios, trained staff, set 19-hour RTO.

  • Contingency Strategies

    Outlined disaster response, remote work, and emergency procedures.

  • Dependencies & Teams

    Identified dependencies and formed an ERT with defined roles.
Results

  • Maintained uninterrupted patient support services during emergencies by implementing robust contingency strategies.

  • Enhanced crisis preparedness with comprehensive continuity plans, minimizing downtime and ensuring swift responses.

  • Strengthened operational resilience by safeguarding critical systems, keeping key functions operational during crises.

ConclusionAcuvity Consulting’s BCP and DRP provided the pharmaceutical company with a robust framework to ensure uninterrupted patient support services, enhancing preparedness and operational resilience.